Rosy Movement Terms & Conditions

We are excited to welcome you to Rosy Movement!

We appreciate your understanding of our Studio Policies and Terms & Conditions.

Studio Policies

Making Bookings

Get Started Bundle

  • Our Get Started Bundle may only be purchased by new clients who have not previously purchased and/or taken part in any services offered by us

  • This bundle is non-refundable, non-transferable and will expire 14 days after the date of purchase

  • Our Get Started Bundle is required before proceeding to private and semi-private memberships, drop-in classes and Move and Empower program

    • This ensures we understand your unique needs and movement preferences, creating a foundation for safe, effective and inclusive movement experiences

Drop-In Classes

  • Drop-in private pilates or yoga classes: $250 per session with an expiry of 7 days after purchase

  • Drop-in semi-private pilates or yoga classes: $99 per session with an expiry of 7 days after purchase

Private and Semi-Private Memberships

Payment & Scheduling:

  • Payments are taken every Monday via automatic direct debit until you notify us otherwise

  • Give two business days written notice to hello@rosymovement.com.au before Monday to pause or cancel

  • Zero cancellation fee when required notice is given

  • If less than two business days notice is received, the full week will be charged before cancellation takes effect

Pausing Your Membership:

  • Memberships can be paused or suspended at any time with proper notice

  • Paused memberships do not hold your preferred class time—your slot becomes available to other members

Changing Class Times:

  • We'll work with you to find an alternative time that suits your schedule and our studio capacity

  • We cannot always guarantee availability at your desired time

  • Unused sessions during transitions do not roll over

Important:

  • Once payment is taken for the week, no scale downs or refunds are available for that week

  • Unused sessions do not roll over into the next week and will be forfeited

Teacher Availability

  • Classes do not roll over when your preferred teacher is unexpectedly unavailable

  • Where possible, we'll provide a substitute teacher to maintain your scheduled session

  • If we're unable to arrange a substitute, your next week's payment will be adjusted accordingly

  • Membership pauses or scale downs cannot be accommodated once payment has been taken for the week

Move and Empower Membership

  • The Move and Empower Program is a 12-week comprehensive membership with two payment options

  • The program cannot be put on hold or suspended under either payment option

Weekly payment plan:

  • Payments taken every Monday via automatic direct debit

  • Can be cancelled at any time with zero cancellation fee—you will not be charged for future weeks after cancellation

  • Requires two business days written notice to hello@rosymovement.com.au before Monday

  • If less than two business days notice is received, the full week will be charged before cancellation takes effect

Pay in full option:

  • Single upfront payment for the entire 12-week program

  • Non-refundable and non-transferable to another person

  • You can stop participating at any time, but no refund will be provided for any remaining weeks—the full program amount has been paid upfront

Both payment options:

  • Any unused sessions do not roll over into the next week or end of the 12-week program and will be forfeited

Cancellations

  • Cancellations or reschedule requests require at least 24 hours notice

  • Less than 24 hours notice means the full session fee will be forfeited

  • Cancelling a booking DOES NOT automatically alter or pause your payments—you must follow the membership pause/cancellation process separately

  • Unused sessions do not roll over and will be forfeited

Studio Guidelines

  • All classes are available both in the studio and via Zoom

  • Please arrive no earlier than 5 minutes before your class time

    • We use the time between classes to take a breath and prepare for what's next

    • Feel free to use the apparatus and equipment during this time—your teacher will join you when the session officially begins

  • Care will be taken when using studio apparatus and equipment, including cleaning each piece directly after use

  • Please avoid wearing clothing with zippers or studs as these can damage the apparatus

Illness Policy

  • Please do not attend in-studio sessions if you're experiencing symptoms of contagious illness (fever, persistent cough, vomiting, diarrhea, or other transmissible conditions)

  • You're welcome to join via Zoom if you're feeling well enough for gentle movement

  • If you're unwell, cancel your session following our standard 24-hour cancellation policy

  • Unused sessions do not roll over and will be forfeited

  • For extended illness (more than one week), contact us at hello@rosymovement.com.au—we require two business days' written notice before Monday to pause your membership

Community Values

  • We aim to have a space that is safe for everyone and agree to refrain from using language that is racist, sexist, homophobic, transphobic, fat phobic, ageist or ableist

  • We aim to be a size-inclusive environment and refrain from discussing weight loss, toning, earning food, or commenting on body shape, size, or appearance—whether our own or others

  • We agree that everyone is on their own health journey, and while we can share our own personal experience, we will refrain from giving unsolicited advice

  • Our fluffy studio manager 'Bear' may be present during sessions when Alannah is teaching

    • He will likely bark when you arrive, but you'll be greeted with a very friendly face

    • If you are not comfortable having Bear nearby, please let us know 24 hours prior via email to hello@rosymovement.com.au

Respectful Conduct

Our work together is built on a foundation of mutual trust and respect. We maintain a zero-tolerance policy for behaviour that is threatening, aggressive, abusive, intimidating, harassing, or disrespectful.

  

Legal Requirements

The policies above reflect how we operate day-to-day. The legal terms below are required to protect both you and our business. We've structured them to be as clear as possible while meeting all legal requirements.

About This Document Rosy Movement is operated by ALANNAH MILLER PILATES PTY LTD (ACN 661 543 942). By purchasing or taking part in our services, you acknowledge that you have read this waiver in its entirety and understand it. You confirm that you provide this waiver freely and voluntarily.

This waiver will be binding on your heirs, next of kin, executors and administrators and shall be governed by the laws of Victoria, Australia.

Definitions

Alannah Miller Pilates means our business, which provides the Services.

Australian Consumer Law means the Competition and Consumer Act 2010 (Cth) Schedule 2.

Australian Consumer Law (Victoria) means the Australian Consumer Law and Fair Trading Act 2012 (Victoria).

Claim means any allegation, debt, cause of action, liability, claim, proceeding, suit or demand of any nature whether present or future, fixed or unascertained, actual or contingent, at law, in equity, under statute or otherwise.

Loss means any loss, cost, expense (including legal costs on a full indemnity basis) or damage, whether direct or indirect, present or future, fixed or ascertained, actual or contingent and whether arising under contract, in tort, at common law, in equity, under statute, under an indemnity or otherwise.

Representative means any person acting for or on behalf of us and includes any director, officer, employee, agent, contractor or sub-contractor of ours.

Services means pilates classes (including pilates, mat pilates, clinical pilates, and reformer pilates), fitness classes, and other services, which we may notify you of or list on our website (located at https://www.rosymovement.com.au/) from time to time, and which may be provided virtually or in person.

Terms and Conditions means the legally binding terms and conditions upon which we allow people to take part in our Services, supplied to clients via our Website or in person (as varied from time to time).

Us means ALANNAH MILLER PILATES PTY LTD (ACN 661 543 942) and includes our successors and permitted transferees and assigns.

 

Risk Acknowledgement and Liability Waiver

Understanding the Risks You acknowledge there are risks involved in all aspects of pilates and other fitness activities, including:

·       accidents which can result in serious injury or death;

·       injury or death due to negligence by you, us or third parties;

·       injury or death due to improper use or failure of any equipment; and

·       strains and sprains.

You acknowledge the provision of our Services may involve strenuous exercises and other high exertion activities and you are not obligated to perform or participate in any activity in which you do not wish to participate.

Your Warranties You warrant:

·       you have no physical impairments, injuries or illnesses that will endanger you, other members, participants or our representatives;

·       you are not aware of any medical or physical condition that would prevent you from receiving the Services we provide;

·       you have disclosed all injuries, discomfort, illnesses and other conditions (including pregnancy), whether current or historical.

Assumption of Risk You accept that your use of the Services, facilities and any equipment provided by us is entirely carried out at your own risk.

Liability Exclusions Subject to any rights you may have under the Australian Consumer Law and to the extent permitted by law, you agree and waive your rights as follows:

·       We (and our Representatives) will not be liable and exclude all liability (whether arising under contract, in tort, equity, statute or in any other way) for all Loss sustained by you in relation to your purchasing and/or taking part in our Services or inability to purchase and/or take part in our Services.

·       We (and our Representatives) will not be liable and exclude all liability (whether arising under contract, in tort, equity, statute or in any other way) for all Loss sustained by you, due to any act or omission by our sub-contractors who may assist us to supply our Services.

·       You release us and our Representatives from all Claims (whether arising under contract, in tort, equity, statute or in any other way) you may have against us and our Representatives in connection with this Agreement or otherwise purchasing and/or taking part in our Services.

 

Consumer Law Warning

WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you:

·       are rendered with due care and skill;

·       are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and

·       might reasonably be expected to achieve any result you have made known to the supplier.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.

NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.