Rosy Movement Terms & Conditions
We are excited to welcome you to Rosy Movement!
We appreciate your understanding of our Studio Policies and Terms & Conditions.
Studio Policies
Making bookings
All sessions must be booked via the "book now" tab on rosymovement.com.au, via rosymovement.punchpass.com. Or through our admin team in person, or by emailing hello@rosymovement.com.au.
Any recurring booking requests or changes must be made by via rosymovement.punchpass.com or our admin team in person or by emailing hello@rosymovement.com.au with 14 days advance notice. Modifications can only be made within 14 days of the class date. This timeframe allows us to manage capacity thoughtfully and maintain scheduling stability across the week.
Get Started Bundle
Our Get Started Bundle may only be purchased by clients who have not previously purchased and/or taken part in any services offered by us. This bundle is non-refundable, non-transferable and will expire 14 days after the date of purchase.
Our Get Started Bundle is required before proceeding to private and semi-private memberships, drop-in classes and Move and Empower program. This ensures we understand your unique needs and movement preferences, creating a foundation for safe, effective and inclusive movement experiences.
Drop-In Classes
Drop-in private pilates or yoga classes are available at $250 per session with an expiry of 7 days after the date of purchase.
Drop-in semi-private pilates or yoga classes are available at $99 per session with an expiry of 7 days after the date of purchase.
Private and Semi-private Memberships
All memberships operate on weekly direct debit. Payments will be taken every Monday via automatic direct debit and will continue until written notice of a pause or cancel is received at hello@rosymovement.com.au.
Memberships can be put on hold or suspended at any time, with two business days written notice required to hello@rosymovement.com.au prior to payment day (Monday).
Memberships on hold or suspended do not hold preferred class times. Your time slot will become available to other members during the pause.
Memberships can be cancelled at any time, with zero cancellation fee. However, two business days notice in writing is required to hello@rosymovement.com.au prior to payment day (Monday). If less than two business days notice is received, then the full week will be charged prior to cancelling.
Once payments has been taken for the week no scale downs can be made and no refunds will be given for that week.
Any unused sessions do not roll over into the next week and will be forfeited.
Move and Empower Membership
The Move and Empower Program is a 12-week comprehensive membership with two payment options: weekly direct debit instalments or pay in full upfront.
The program cannot be put on hold or suspended under either payment option.
Weekly payment plan: Payments will be taken every Monday via automatic direct debit and will continue until written notice to pause or cancel is received at hello@rosymovement.com.au. Program can be cancelled at any time with zero cancellation fee. Two business days written notice to hello@rosymovement.com.au is required prior to payment day (Monday). If less than two business days notice is received, the full week will be charged before cancellation takes effect.
Pay in full option: Single upfront payment for the entire 12-week program. Non-refundable and non-transferable to another person. If you wish to stop participating, no refund will be provided.
Any unused sessions do not roll over into the next week or end of program and will be forfeited.
Cancellations
Any cancellations or reschedule requests must be made with at least 24 hours notice. If a cancellation is made with less than 24 hours notice then the full fee for that session will be forfeited.
Cancelling a booking DOES NOT automatically alter or pause your payments. If you wish to pause or alter your payments please see memberships above.
Any unused sessions do not roll over into the next week and will be forfeited.
Studio Guidelines
All classes are available both in the studio and via Zoom.
Please arrive no earlier than 5 minutes before your class time. We use the time between classes to take a breath and prepare for what's next. Feel free to use the apparatus and equipment during this time—your teacher will join you when the session officially begins.
Care will be taken when using the studio apparatus and equipment, including the cleaning of each piece used directly after use.
Please avoid wearing clothing that has zippers or studs as these can damage the apparatus.
Community Values
We aim to have a space that is safe for everyone and agree to refrain from using language that is racist, sexist, homophobic, transphobic, fat phobic, ageist or ableist.
We aim to be a size-inclusive environment and refrain from discussing weight loss, toning, earning food, or commenting on body shape, size, or appearance—whether our own or others.
We agree that everyone is on their own health journey, and while we can share our own personal experience, we will refrain from giving unsolicited advice.
Our fluffy studio manager 'Bear' may be present during sessions when Alannah is teaching. He will likely bark when you arrive, but you'll be greeted with a very friendly face. If you are not comfortable having Bear nearby during your session, please let us know 24 hours prior to your class time via email to hello@rosymovement.com.au
Legal Requirements
The policies above reflect how we operate day-to-day. The legal terms below are required to protect both you and our business. We've structured them to be as clear as possible while meeting all legal requirements.
About This Document Rosy Movement is operated by ALANNAH MILLER PILATES PTY LTD (ACN 661 543 942). By purchasing or taking part in our services, you acknowledge that you have read this waiver in its entirety and understand it. You confirm that you provide this waiver freely and voluntarily.
This waiver will be binding on your heirs, next of kin, executors and administrators and shall be governed by the laws of Victoria, Australia.
Definitions
Alannah Miller Pilates means our business, which provides the Services.
Australian Consumer Law means the Competition and Consumer Act 2010 (Cth) Schedule 2.
Australian Consumer Law (Victoria) means the Australian Consumer Law and Fair Trading Act 2012 (Victoria).
Claim means any allegation, debt, cause of action, liability, claim, proceeding, suit or demand of any nature whether present or future, fixed or unascertained, actual or contingent, at law, in equity, under statute or otherwise.
Loss means any loss, cost, expense (including legal costs on a full indemnity basis) or damage, whether direct or indirect, present or future, fixed or ascertained, actual or contingent and whether arising under contract, in tort, at common law, in equity, under statute, under an indemnity or otherwise.
Representative means any person acting for or on behalf of us and includes any director, officer, employee, agent, contractor or sub-contractor of ours.
Services means pilates classes (including pilates, mat pilates, clinical pilates, and reformer pilates), fitness classes, and other services, which we may notify you of or list on our website (located at https://www.rosymovement.com.au/) from time to time, and which may be provided virtually or in person.
Terms and Conditions means the legally binding terms and conditions upon which we allow people to take part in our Services, supplied to clients via our Website or in person (as varied from time to time).
Us means ALANNAH MILLER PILATES PTY LTD (ACN 661 543 942) and includes our successors and permitted transferees and assigns.
Risk Acknowledgement and Liability Waiver
Understanding the Risks You acknowledge there are risks involved in all aspects of pilates and other fitness activities, including:
· accidents which can result in serious injury or death;
· injury or death due to negligence by you, us or third parties;
· injury or death due to improper use or failure of any equipment; and
· strains and sprains.
You acknowledge the provision of our Services may involve strenuous exercises and other high exertion activities and you are not obligated to perform or participate in any activity in which you do not wish to participate.
Your Warranties You warrant:
· you have no physical impairments, injuries or illnesses that will endanger you, other members, participants or our representatives;
· you are not aware of any medical or physical condition that would prevent you from receiving the Services we provide;
· you have disclosed all injuries, discomfort, illnesses and other conditions (including pregnancy), whether current or historical.
Assumption of Risk You accept that your use of the Services, facilities and any equipment provided by us is entirely carried out at your own risk.
Liability Exclusions Subject to any rights you may have under the Australian Consumer Law and to the extent permitted by law, you agree and waive your rights as follows:
· We (and our Representatives) will not be liable and exclude all liability (whether arising under contract, in tort, equity, statute or in any other way) for all Loss sustained by you in relation to your purchasing and/or taking part in our Services or inability to purchase and/or take part in our Services.
· We (and our Representatives) will not be liable and exclude all liability (whether arising under contract, in tort, equity, statute or in any other way) for all Loss sustained by you, due to any act or omission by our sub-contractors who may assist us to supply our Services.
· You release us and our Representatives from all Claims (whether arising under contract, in tort, equity, statute or in any other way) you may have against us and our Representatives in connection with this Agreement or otherwise purchasing and/or taking part in our Services.
Consumer Law Warning
WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012
Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you:
· are rendered with due care and skill;
· are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
· might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.
NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.