General Terms & Conditions

Alannah Miller Pilates is operated by ALANNAH MILLER PILATES PTY LTD (ACN 661 543 942, ABN 31 661 543 942). It is a condition of us allowing you to take part in our Services, that as well as agreeing to our Waiver, you agree to the following terms and conditions. By purchasing and/or taking part in our Services, you acknowledge and agree that you have read and accept this Agreement and understand that you are entering into a binding agreement with us.

1. New Client Intro Packs or Initial Consultations may only be purchased by clients who have not previously purchased and/or taken part in any Services offered by us. New Client Intro Packs or Initial Consultations are non-refundable, non-transferable and will expire 4 weeks after the date of purchase. You may use your Intro Pack to book Private Classes but cannot use it to book Group Classes.

2. Private Classes are for one person per teacher, and you should not invite any other person to accompany you unless necessary for medical or other reasons and your teacher has agreed to this at least 24 hours before your class.

3. A minimum of 2 of clients are required for a small group class to run. If 24 hours prior to a class starting, you are the only client booked in the class, the class will unfortunately be cancelled. When this occurs, you will be contacted via text, phone or email and your class returned.

4. Cancellations need to be 24 hours prior to your appointment commencement to avoid forfeiting your session.  A ‘Late Cancel’ is defined as cancelling a booked session within the 24-hour period. I understand that unforeseen circumstances may arise, however as there are limited spaces available, I need to enforce fair and consistent standards. Cancelling a session will allow wait-listed clients to take your place.

5. Private Class packs and Small Group Class packs do not have an expiry date. You may use your private class pack to book private classes but cannot use it to book small group classes. You may use your small group class packs to book small group classes but cannot use it to book private classes. You are not permitted to suspend your Class Packs or transfer your Class Packs to another person.

6. Arrive at the scheduled start time of your booking. Please do not arrive before the scheduled start time unless we have confirmed that you may arrive earlier, as we use this time to prepare for your class.

7. If you have any current medical or physical conditions, it is your responsibility to ensure that you have permission from your doctor or treating practitioner to safely participate in our Services.

8. We reserve the right to refuse your participation in any of our Services if it appears to the class teacher or other staff member that your medical or physical condition would make it unsafe to do so.

9. We reserve the right to stop providing our Services, or to reschedule the provision of our Services during certain periods, including due to Force Majeure Events, during holiday periods, renovations and maintenance and repairs, without liability to you for any associated Loss you may incur in relation to these activities. 

10. You acknowledge and agree that whilst we take all reasonable steps to ensure that the Services provided by us are safe, there are some significant and inherent risks for you in participating. As a condition of purchasing and/or taking part in our Services and, where relevant, attending and taking part in our Services at our Studio or other locations, you agree to sign (or otherwise accept) the Waiver prior to participating for the first time or as otherwise requested by us.

11. As a condition of purchasing and/or taking part in our Services and, where relevant, attending and taking part in our Services at our Studio or other locations, you agree to sign (or otherwise accept) the Waiver prior to participating for the first time or as otherwise requested by us.

12. You must provide full compensation to us if any of our items or property is damaged at our Studio or the surrounding premises by you.

13. You must not copy, reproduce, sell, distribute, license or otherwise use our Intellectual Property without our prior written consent, which may be withheld by us in our absolute discretion.

14. Where you make a recording or take a photograph without permission, you confirm that the Intellectual Property Rights in the Infringing Content will automatically vest upon creation in us and will be our exclusive property throughout the world in perpetuity or is otherwise assigned by you to us. You agree to execute any document as required by us to confirm our ownership in any Infringing Content.

15. We will collect, use and disclose any personal information you provide in accordance with the privacy policy on our Website (Privacy Policy). For information on our information collection and handling practices, please refer to our Privacy Policy.

16. Subject to the terms and conditions of the Waiver, you retain all rights under the Australian Consumer Law when purchasing and/or taking part in the Services. To the extent permitted by law, you agree that we (and our Representatives) will not be liable and exclude all liability (whether arising under this Agreement, in tort, equity, statute or in any other way) for all Loss sustained by you in relation to your purchase and/or taking part in our Services or inability to purchase and/or take part in our Services. If we are found to be liable to you under this Agreement or otherwise, to the extent permitted by law, then our maximum aggregate liability will not exceed the total fees paid to us in relation to your purchase of and/or taking part in our Services during the past 24 month period. You indemnify us and our Representatives against all Claims and Losses (excluding any Consequential Loss) incurred by us or our Representatives arising out of or in connection with any death of, or injury to, any person and any loss to the property of any person, caused by a negligent or unlawful act or omission of you in relation to your purchase of and/or taking part in our Services; or any breach of this Agreement by you.

17. In addition to making Price Changes, we may change the terms of this Agreement from time to time. We will upload any Agreement Changes to the Website or otherwise notify you. If you continue to purchase and/or take part in our Services after we upload Agreement Changes to the Website or, where relevant, notify you of the Agreement Changes, this means that you accept those Agreement Changes.